Submit Help Request

Help Desk

Submit Help Request

Messaging 💬

Can I customize my connection invitations and follow up messages?

Good LinkedIn outreach is about targeting the right people with the right message. Sending a default connection request isn’t going to get you the results you need. We always recommend crafting an...
Can I have attachments (pdf or video) in my messages?

Currently, LinkedIn only supports text in it’s messaging function. If you want to include an documents, imaged or videos, you can use a URL in your message to direct people to your content.
Can I schedule my follow up messages timing?

Part of successful LinkedIn outreach is timing. You don’t want to start bombarding people with messages the moment they accept your connection request. We support delay configuration in days or hou...
Can I send messages to 2nd and 3rd connections?

Yes you can. You can use any filters currently supported by LinkedIn. At the moment, this includes 2nd and 3rd level contacts. Great for your outreach campaigns. To contact these people, just run ...
Will my existing connections receive a campaign message if they are on my target list?

If you have a large LinkedIn network, then existing connections can sometimes appear in your search list. You don’t have to worry about filtering these out. Salesloop won’t send a follow-up messa...
Some connection invites have been accepted but the follow-up message has not gone out yet?

There are several safety checks to avoid double-posting of the follow-up message and prevent exceeding the LinkedIn limits, and one of these safety checks didn’t pass at the time of preparing the...
What functionality do you have to stop us from sending the same message twice to the same person?

Receiving multiple messages from the same person can be frustrating, not to mention how unprofessional it looks. With Salesloop, you don’t have to worry about duplicate messages. LinkedIn will ig...